Quality Centered Management
Resources That Respond
Our multi-layered system of checks and balances allows us to truly understand the needs of our clients and to foresee issues before they develop into genuine concerns. This team-centered approach generates consistent praise from clients who appreciate our accessibility, responsiveness, and attention to detail. We are locally owned and operated, with hands-on direction and support from our two founders and our most senior managers.
We Own The Book on Quality
ResourceOne has developed a proprietary management system to ensure the highest quality of service for all of our clients. We believe a solid management plan -based on best industry practices, accountability and open dialogue - is the key to a successful operation. Our client retention rate is among the best in the industry.
We view our role as much more than cleaners and maintainers of your buildings. We see ourselves as a true partner in the care and maintenance of your facilities. Our open door policy encourages clients to make unannounced site visits, and we welcome your phone calls.
We also ensure quality through our staff. New employees are thoroughly trained in cleaning procedures and maintenance systems and ongoing training programs ensure they remain the best in the business.
We conduct thorough criminal background checks on each candidate and voluntarily participate in the U.S. government's E-Verify program, an Internet-based system that allows us to electronically verify our workers' employment eligibility. Together, these programs help us insulate our clients from any possible risk of non-compliance. This level of security is consistent with the quality that we provide to all of our clients.