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Improve the quality of service...
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QUALITY CONTROL MANAGERS
At
ResourceOne,
unlike other firms, Quality Control Managers report directly to
Executive Management. Quality Control Managers make constant
visits to our properties; these visits are not on a set schedule,
and Account Supervisors are not apprised of their timing. On
each visit, the Quality Control Manager makes a detailed inspection
and records all information on Quality Control Report forms, which
are then reviewed by Executive Management. These Quality
Control Reports are absolutely vital to the success of each
individualized facility program and to ultimate client satisfaction.
Clients are invited to review Quality Control Reports. If
necessary, Quality Control Managers will work directly with the Area
Manager to improve the quality of service or communication at any
property.
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