THE
ResourceOne RPM COMPUTER TRACKING
We
realize that building maintenance contractors have not been known
for the standard of accountability their clients deserve. We have
set about to do business differently, at a level of sophistication
and accountability mirroring that of our clients. We use a national
proven cleaning maintenance program (RPM) for two reasons: the
internal control of tasks for which we are responsible and for
keeping you informed of all cleaning and maintenance progress. This
practice guarantees you full accountability and offers you a
valuable information tool about your property at times when you not
on site. When we assume responsibility for a property, we design a
custom maintenance program. Our computer then sorts the tasks and
creates daily, weekly, monthly, quarterly, and yearly schedules.
Supervisors are responsible for completing the tasks at the
specified frequencies. A date and signature are recorded as each
task is completed, and the filled-in forms are delivered to both you
and ResourceOne. Executive Management at the end of each
month.
DAILY
SUPERVISOR’S REPORT
This form is completed nightly by the Account Supervisor and
delivered to your representative’s desk at the close of the shift
for inspection in the morning. The Daily Supervisor’s Report
contains the following information:
·
Confirmation that the Account Supervisor has checked
your Client Log Book and acted on any requests it contains.
·
Confirmation that all doors, lights, and alarms have
been checked.
·
Notification of any offices still occupied by tenants
as the ResourceOne crew prepares to leave the building.
·
Notation of any problems such as leaks or broken
equipment.
The Daily Supervisor’s Report has become an invaluable tool for our
clients’ Property Managers. It documents that work has been done
properly. It gives the manager the opportunity to inform a tenant’s
office manager that employees have been working late, and it can
forestall complaints that the cleaning crew failed to turn out
lights or lock doors. This form is one more way that communication
makes the operation run smoothly.
EXTRA
WORK SCHEDULE
These forms are a review of all periodic work scheduled for the
month. It divides all the extra tasks into appropriate categories:
carpet shampooing, bathroom floor scrubbing, etc. As the month
proceeds, the Account Supervisor gradually completes the form as
each scheduled task is accomplished. At the end of the month, a
copy of the completed form is delivered to the client for review.
Each task is confirmed with a signature and date. Through this
means, ResourceOne maintains full accountability and provides
you with detailed records, not guesswork.
