EMPLOYEE
RECRUITMENT, TRAINING, AND DEVELOPMENT
At ResourceOne, we are keenly aware that client satisfaction
is the responsibility of everyone from Executive Management to each
individual line worker. That’s why we’ve instituted an ongoing
program to recruit, train, and develop the most effective employees
in the industry.
RECRUITMENT
Our
current employees are our primary recruiters. Our practices of good
management, above-average wages, thorough training and support, and
promotion from within the organization mean that turnover is low,
and our current employees are eager to bring their friends and
family into the organization. We are especially proud of the strong
relationships we have formed within the community and the
opportunity we have afforded to people with a real desire to
preserve and succeed. Although our recruitment process is largely
word-of-mouth, it is far from casual. Each applicant fills out an
employment application and is interviewed by the Human Resources
Department to establish suitability for current or anticipated job
openings. A second interview with the Operations Department backs
up the Human Resources screening. Following reference checks, a
successful candidate receives an offer and completes the necessary
paperwork before beginning the ResourceOne training program.
TRAINING
New employees receive a complete orientation from ResourceOne, with special attention to the
ResourceOne methodology
and commitment to client satisfaction. Each employee receives a
ResourceOne handbook, which outlines:
Part of each orientation session is devoted to a complete review of
the contents of the handbook so that new employees can refer to
their individual copies, take notes, and ask questions. Orientation
leaders are proficient in Spanish as well as English. So new
employees will feel comfortable and gain complete information, the
handbook is presented in both English and Spanish.
The final component of new-employee training is hands-on at
ResourceOne state-of-the-art Training and Demonstration
Building. Occupying nearly 50,000 square feet at the corporate
headquarters, the training center contains built-in examples of
typical surfaces and finishes such as wood, brass, glass, and
marble. Each new employee receives comprehensive training in the
proper processes and procedures. Training topics include how to use
equipment safely and how to maintain it, and how, when, and where to
use (or not use) certain supplies. The training program includes
audio-visual presentations on such subjects as client contact, rules
and regulations, safely, and cleaning of specialized areas.
Executive Management conducts part of all training.
DEVELOPMENT
Employee development, together with above-average wages and safe
working conditions, is central to maintaining a stable, competent
workforce committed to client satisfaction. Our policy is to
develop employees through continued training so we can promote from
within. All our supervisors and managers, for example, have risen
through the ranks to these positions of responsibility. Our
training center plays an important part in employee development,
serving as a demonstration site for complex maintenance procedures.
Supervisory personnel, also receive training in client services,
forging relationships with tenants, and effective management of line
workers. We have an active employee-of-the-month and
employee-of-the-year programs to recognize achievement, and a
commendation program recognizing and rewarding individuals who have
performed special services, such as finding and returning wallets or
helping in emergency situations. ResourceOne makes an extra
effort to foster employee goodwill through our ongoing commitment to
local programs, charities, and organizations.
SAFETY
AND RISK MANAGEMENT
In its training and development programs, ResourceOne
emphasizes the safe and efficient use of resources for the benefit
of its clients, their tenants, and our own employees. We have
established a corporate safety policy defining ResourceOne
safety philosophy and have informed all employees of their
individual responsibilities in carrying it out. This policy is part
of our employee handbook and training both for new employees and
more seasoned workers. In addition to training, we provide our
employee with the safest equipment and supplies with which to do
their jobs. No product or piece of equipment is ever used without
testing at our Training and Demonstration Center.
THE
GREEN EARTH PROGRAM
Is our continuing search for new and better ways to serve our
clients; we have incorporated to ResourceOne the Green Earth
Program of environmentally sound products and supplies. This
program helps ensure the safety of our clients, their tenants and
visitors, our employees, and the overall environment. But in our
effort to increase environmental safety in our properties, we have
not lost sight of the objective of superior cleaning. To be used in
the Green Earth Program, a product must meet or exceed all state and
federal environmental regulations and have been proven effective and
reliable in cleaning tests at the ResourceOne Training and
Demonstration Center.
